Home service FAQ for Florence, SC and the Pee Dee

It depends on your system’s age, its condition and what the repair would cost. Your tech will find what’s wrong and explain why it happened. Then you decide.

There’s no set age, because it depends on how the system has held up. Florence averages about 70 days a year at 90 degrees or higher, so an AC works hard here. Your tech will check yours and tell you what they find, so you can plan ahead.

Install time depends on the house, the equipment and the ductwork. Your tech will go over the plan and the schedule with you before work starts, so you know what to expect on install day.

The cost depends on the size of the house, the efficiency you choose and the condition of the ductwork. We price it after we see the house, not over the phone.

Yes, we service systems that use R-22. R-22 is no longer produced, which makes repairs on older systems more expensive.

Ask the office about financing when you call (843) 920-2004.

SEER2 is the efficiency rating on new air conditioners and heat pumps. A higher rating usually costs more up front and uses less electricity to cool. Florence averages 2,257 cooling degree days a year, so cooling efficiency matters here. Your tech will compare the options for your house.

Sometimes, but not always. An outdoor unit that doesn’t match the indoor coil can run poorly. Your tech will check both parts and explain whether a match makes sense for your system.

Yes, a multi-zone ductless system runs several indoor units from one outdoor unit. Your tech will look at the rooms you want to heat and cool. Then they’ll explain how many indoor units make sense and why.

Yes, after-hours service has a higher diagnostic fee, explained before the visit. Best and Fantastic HVAC members have diagnostic and after-hours fees waived; Better members do not. Our 24/7 dispatch covers heating, cooling and plumbing, so call (843) 920-2004 any hour.

Yes, a heat pump keeps heating below freezing, and backup heat covers the coldest nights. In a normal year, Florence sees about 40 nights at 32 degrees or lower and about 3 at 20 or lower. Florence Regional Airport hit 8 degrees on February 2, 2026. Your tech can check that your backup heat works.

Cool-feeling air from a heat pump in winter is normal. Heat pump air comes out warm, not hot, so it can feel cool on your hand while it heats the house. If rooms aren’t reaching the temperature you set, call us. Your tech will check the system and the backup heat.

In Florence, a heat pump fits many homes because heating and cooling needs are about equal. A normal year brings about 2,334 heating degree days and 2,257 cooling degree days. If you have natural gas, a gas furnace or a dual-fuel setup is worth a look. Your tech will lay out both options.

Yes, we can replace heating and cooling at the same time. If both are near the end of their life, replacing them together can make sense. Your tech will check both and explain what they find.

Yes, maintenance is worth it on a newer system, because the first years are when installation issues tend to show up. A tune-up can catch them early. In Florence, cooling runs hard from May through September. A check before summer is a good habit.

It depends on the system and its condition. If your tech finds a problem, they’ll explain what’s wrong and why.

Yes, a small leak is worth a service call. A slow drip under a sink or behind a wall can lead to water damage and mold, and both are harder to fix than the leak. Your tech will find where the water is coming from and explain why.

Usually it’s grease, hair, wipes or tree roots in the main line. A camera inspection shows which one, so the fix targets the real cause. Your tech will show you what the camera found and explain your options.

Brown water usually means iron or sediment, often stirred up by water main work or heavy rain. If it keeps happening, a water test shows what’s in it. A filtration system can treat it at the house, and your tech will explain which option fits.

The City of Florence’s 2024 water quality report shows no violations. The city serves about 79,745 people, with about 60% of its water from wells and 40% from the Pee Dee River. Treatment at home is about taste, sediment and protecting your plumbing, not making unsafe water safe.

A water heater over 10 to 12 years old, rust-colored hot water, a popping tank or hot water that runs out sooner are signs it’s going.

• The heater is over 10 to 12 years old
• Hot water comes out rust-colored
• The tank pops or rumbles
• You run out of hot water sooner than you used to

If you notice any of these, your tech will check the heater.

Roughly 40 gallons for one to two people and 50 for three to four. Bigger households or big tubs may need a larger tank or a tankless heater. Your tech will ask how your family uses hot water before recommending a size.

Yes, you can switch from a tank to a tankless water heater. The switch may need gas line or electrical changes, and we handle that work too. Dominion Energy provides natural gas in Florence County. If your home doesn’t have gas, a propane tankless heater is another option. Your tech will check your setup first.

It depends on your household and how you use hot water. A tankless heater heats water as you use it, so you don’t run out the way a tank can. It also takes less space. Your tech will compare tank and tankless for your house.

Yes, a tankless water heater needs a yearly flush to keep scale from building up inside. Your tech can flush it during a visit and explain what they see.

Fixing a sewer line doesn’t always mean digging up the yard. A camera inspection shows where the damage is, and a spot repair limits digging to that section. Where pipe lining fits, your tech will explain that option too.

Roots come back because the crack that let them in is still there. Cleaning the line buys time; repairing the crack ends it. A camera inspection shows where roots are getting in, and your tech will explain the options.

Your water utility sends a notice when a test is due. If you’re not sure, call (843) 920-2004 and we’ll check for you.

It depends on your water. A softener uses salt to remove hardness minerals. Halo conditions the water so minerals don’t stick, and it filters the water. A water test shows which one fits your home, and your tech will explain why.

A softener set up correctly doesn’t make water taste salty. If taste is your main concern, filtration is usually the answer. Your tech will test your water and explain which option fits.

It depends on how hard your water is and how many people live in the house. Your tech will size the softener to your water.

Yes, many homes pair a softener with a Halo or carbon filter. A water test shows whether you need one, the other or both.

Install time depends on the system and your plumbing. Your tech will explain the plan and the schedule before work starts.

Common signs are breakers that trip often, a panel with no open slots, or lights that flicker when big appliances start. A home under 150 amps that’s adding major equipment may also need one. In the City of Florence, 46.7% of homes were built before 1980. Your electrician will check the panel first.

Usually it’s an overload, a short or a failing breaker. Your electrician will find which one and fix the cause, not just reset the breaker.

Yes, we handle small electrical jobs. A dead outlet or a new ceiling fan is a normal day for us.

Yes, we can do several small electrical jobs in one visit. Make a list and we’ll work through it together.

Most EVs charge at home on a 240-volt Level 2 circuit. Before you buy a charger, have us check your vehicle’s charging needs, the circuit and your panel’s capacity. Your electrician will explain what the install needs.

A UL-listed Level 2 charger is the usual choice. Your electrician will talk through hardwired versus plug-in, and smart features if you want them.

Many panels will handle an EV charger.

Yes, we can install a charger in a detached garage, though it may need a new electrical feed from the house. Your electrician will check the distance and your panel.

It depends on the panel and the house. Your electrician will tell you the plan before work starts, so you can plan your day.

In most cases, yes. Florence County Building Inspection requires a permit to alter or repair a building. The City of Florence trade permit form covers electrical, plumbing, mechanical and gas work.

Some insurers ask about the age and brand of your electrical panel. Check with your insurance company, and your electrician can tell you what panel you have.

Usually not whole walls. New wire is fished through attics, crawlspaces and small openings. Your electrician will explain where wire needs to run before work starts.

It depends on the size of the house. You get the schedule with the quote.

It depends on what you want to keep running: the whole house, or essentials like AC, refrigeration, a well pump and lights. We walk the house with you and size it to fit. Generac says its Load Manager, which handles up to 8 loads, can reduce the minimum generator size.

A standby generator runs on natural gas or propane. If you have natural gas, the generator runs from the gas line; Dominion Energy provides gas in Florence County. If you don’t, it runs on propane from a tank your propane supplier sets and fills. We’ll check what’s available at your address.

Once a year, plus the weekly self-test it runs on its own. If a self-test shows an error code, call us.

We explain the schedule after the site visit. Equipment availability, permits and the fuel connection affect when your generator will be ready. The City of Florence trade permit form has a generator line under electrical permits.

Most standby generators sit on a composite or concrete pad. Your tech will explain what the install includes before work starts.

Ask about payment options at the site visit.

Write down the code, call (843) 920-2004, and don’t keep trying to start it. The code tells your tech a lot before they arrive. Generator service is available Monday to Friday, 8am to 5pm.

Yes, a generator should run under load after a repair. Your tech will run it before leaving and set the self-test schedule.

Quarterly for most buildings, and twice a year for lighter use. Restaurants can ask about monthly plumbing or electrical visits. We look at your equipment and how hard it runs, then recommend a schedule.

Our 24/7 dispatch covers heating, cooling and plumbing emergencies. Electrical and generator service is available Monday to Friday, 8am to 5pm.

Yes, one agreement can cover multiple locations. We take an inventory of the equipment at each site and put the sites under one agreement. See our commercial services.

We’ll tell you ahead of time, with the age and condition of each unit, so you can budget instead of react.

Yes, you can start with one trade. Many customers start with HVAC and add plumbing or electrical later. HVAC, plumbing, electrical and generators. One company, one number.

Send your cancellation request in writing 30 days ahead. Any refund depends on the benefits and visits you have used.

A new system still needs regular maintenance. A membership keeps that work on a schedule. Every install includes a one-year labor warranty, with extended 10-year labor coverage available.

Ask your Home Solutions Advisor which member rewards apply to a replacement.

The Best plan is $46 per month. Call our office at (843) 920-2004 to set up monthly payments or compare yearly plans.

Our 24/7 dispatch covers heating, cooling and plumbing emergencies, so call (843) 920-2004 any hour.

Darlington is one of the towns we serve. The median Darlington home was built in 1967, and 68.7% were built before 1980. If you’re not sure your address is in range, call (843) 920-2004.

Yes, we handle HVAC, plumbing and electrical for offices, churches, restaurants, clinics and multi-site properties across the Pee Dee. See our commercial services.

Call (843) 920-2004 to check whether your Dillon address is in range. HVAC, plumbing, electrical and generators. One company, one number. Dillon is about 28 miles northeast of Florence via I-95, and 65.1% of its homes were built before 1980.

Call (843) 920-2004 any hour for heating, cooling and plumbing emergencies. Electrical and generator service is available Monday to Friday, 8am to 5pm. During Hurricane Florence in 2018, outages were concentrated in Dillon, Horry and Marion counties.

Hartsville is one of the towns we serve. Duke Energy Progress provides electric there, and Dominion Energy provides gas, so both gas and electric options apply. If you’re not sure your address is in range, call (843) 920-2004.

Call (843) 920-2004 any hour for heating, cooling and plumbing emergencies. Electrical and generator service is available Monday to Friday, 8am to 5pm. The median Hartsville home was built in 1978, and 51.5% were built before 1980.

Yes, you can book online from Hartsville. Book online, or call (843) 920-2004 and the office will set up the visit. In Hartsville, 23.5% of homes were built in 2000 or later.

A technician from our team of 40+ comes to your house in Lake City. In Lake City, 67.8% of homes were built before 1980.

Book online, or call (843) 920-2004 and the office will set up the visit. Lake City is 24 miles south of Florence via US 52.

Call (843) 920-2004 to check whether your Lake City address is in range. HVAC, plumbing, electrical and generators. One company, one number. Lake City runs its own city water system, separate from Florence’s.

Manning is one of the towns we serve. It’s the Clarendon County seat, at US 301 and US 521 just east of I-95. If you’re not sure your address is in range, call (843) 920-2004.

HVAC, plumbing, electrical and generators. One company, one number. The median Manning home was built in 1980, and 50.5% were built before then.

Yes, we handle HVAC, plumbing and electrical for offices, churches, restaurants, clinics and multi-site properties across the Pee Dee. Manning’s downtown is on the National Register as the Manning Commercial Historic District. See our commercial services.

Call (843) 920-2004 to check whether your Marion address is in range. The median Marion home was built in 1963, and 73.6% were built before 1980.

Book online, or call (843) 920-2004 and the office will set up the visit. Marion is the county seat of Marion County, and the Marion Historic District is on the National Register.

A technician from our team of 40+ comes to your house. Timmonsville is one of the towns we serve. The median Timmonsville home was built in 1975, and 56.9% were built before 1980.

Call (843) 920-2004 any hour for heating, cooling and plumbing emergencies. Electrical and generator service is available Monday to Friday, 8am to 5pm. Timmonsville’s water has come from the City of Florence since 2013.