Whole-home generators in Florence, SC
Backup power for the AC, the fridge and the well pump during an outage.
Serving the Pee Dee since 2003
SC #M112570
BBB Accredited
Authorized Ruud and Trane dealer
Generac and Cummins generators
Quality Service Company, LLC installs, repairs and maintains whole-home generators in Florence, SC and across the Pee Dee. A standby generator starts on its own when the power fails. It runs the circuits you choose until utility power returns.
Your tech sizes the generator to the loads you want to keep running. You get the quote before any work starts.
What generator work do we do?
- Generator installation: Sizing, placement, the fuel connection and the electrical work, start to finish.
- Generator repair: Your tech finds out why it won’t start or carry the load. You get the quote first.
- Generator maintenance: Routine service to help keep it ready for the next outage.
- Generac generators: Standby models, sizing and load management options.
- Cummins generators: Standby models and which one fits your home.
Why choose Quality Service Company for a generator?
A generator install is an electrical job, a fuel job and a placement job. Our own electricians and plumbers handle the wiring and the fuel connection. HVAC, plumbing, electrical and generators. One company, one number.
We are an authorized dealer for Generac and Cummins generators, with 40+ technicians on staff.
Chris McDonald founded Quality Service Company in 2003. Chuck Polk joined as partner in 2011. We are independently owned, not a franchise and not private equity. Our people live where we work.
Does someone at home depend on powered medical equipment? Tell your tech, so those circuits are part of the plan.
Common generator questions
What size do I need?
The right size depends on what you want running when the power is out. That could be the whole house, or just the AC, refrigerator, well pump and lights. Your tech walks the house with you, lists those loads and sizes the generator to match. You get the quote before any work starts.
Natural gas or propane?
Either fuel works, and the choice depends on what reaches your home. Dominion Energy South Carolina provides natural gas in Florence County, so a gas line can run the generator. Without gas, it runs on propane. We help size the tank; your supplier sets and fills it, at a separate cost.
How often does it need service?
We recommend professional service once a year for a standby generator. Before storm season, check the fuel, oil, battery and transfer switch. The same steps are on our storm prep list. If it shows a warning or will not start, call (843) 920-2004. Your tech will quote any repair before starting.
How long can the power stay out here?
Some Pee Dee outages have lasted days, not hours. In February 2014, Winter Storm Pax cut power to about 144,000 co-op members. Most lived in the Midlands and Pee Dee. Most had power back in about eight days. Other outages on record:
- January 26, 2004: An ice storm left Florence County without power countywide, per the National Weather Service.
- October 2016: Hurricane Matthew caused 866,000 household power outages across South Carolina.
- September 2018: Hurricane Florence outages were concentrated in Dillon, Horry and Marion counties.
- December 23, 2022: An Arctic cold snap left more than 75,000 South Carolina customers without power.
Florence County also logged 35 tornadoes and 276 wind events from 1950 to 2020, per the SC State Climatology Office.
A whole-home generator does not have to be the biggest unit. Generac says its Smart Management Module can manage up to eight loads and reduce the minimum generator size. See generator installation.
How do I run a portable generator safely?
A standby generator is installed outside and wired through a transfer switch. If you use a portable unit, follow this guidance from the CDC, FEMA, Generac and Duke Energy:
- Run it outdoors only, more than 20 feet from windows, doors and vents.
- Never run it in the house or in a garage.
- Put battery-powered carbon monoxide alarms in the house.
- Never connect it directly to home wiring. Backfeeding without a transfer switch can electrocute utility workers and violates the National Electrical Code.
- Use a transfer switch installed by a licensed electrician.
Before storm season, read our storm and outage prep list or set up generator maintenance.
